Creating that Special Culture

An interview with Robert Richman

Robert Richman


In this interview, Robert Richman walks us through what's needed to create that special company culture and why some cultures are bad. He also reveals what makes the Zappos culture work.


"Business is about creating an experience for people, because it’s feeling that drive us. Think about how you can create a great experience for both your customer and your employees, then make a bold promise and deliver on it."


Creating that Special Culture
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Education: Georgetown University
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